FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

How can I place an order?

Placing an order is quick and easy. Simply add the selected products to your cart, proceed to checkout and follow the instructions on the screen.

What payment methods do you accept?

We offer secure and convenient payment methods, including card payment, Google Pay and bank transfer. The final list of available payment methods is displayed during checkout.

How long does order processing take?

Orders are usually dispatched within 2 to 3 business days. Delivery time may vary depending on product availability, the selected shipping method and the destination country.

Do you deliver to other countries?

Yes. We offer delivery to all European Union countries. Shipping methods and final delivery costs are shown during checkout.

Can I track my order?

Yes. Once your order has been processed, you will receive an e-mail with order and shipping details, if applicable.

Can I return a product?

Yes. If you are a consumer, you have the right to withdraw from the contract within 14 days in accordance with applicable law.

Can I submit a complaint?

Yes. If a product is defective or not in conformity with the contract, you may submit a complaint using the contact details provided on our website.

Can I receive an invoice?

Yes. Please select the invoice option during checkout and provide the required billing details.

Do you offer B2B cooperation?

Yes. We also work with business customers. More information is available in our B2B Sales section.

How can I contact customer service?

You can contact us by e-mail at info@emaga.pl or by phone at +48 602 142 777.